Job Description

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

We are seeking a Certified Pharmacy Technician to join our team in a fully remote position. This role is integral to delivering exceptional service, addressing customer inquiries, and ensuring compliance with service level agreements. You will play a critical role in supporting customers and team members, contributing to operational efficiency and success in a fast-paced virtual environment. If you are a problem-solver with strong communication skills and thrive in a remote work environment, we encourage you to apply.

Your role in our mission

In this role, you will:

• Answer inbound calls and respond to customer inquiries, escalating issues as needed.
• Research customer concerns thoroughly to provide accurate and timely resolutions.
• Record customer interactions, process requests, and update account histories with detailed documentation.
• Perform data entry tasks, verifying and updating account information for accuracy.
• Collaborate with team members, management, and customers to resolve service issues efficiently.
• Recommend workflow or procedural improvements to enhance operational efficiency.

What we're looking for

We are looking for a Certified Pharmacy Technician with:

• Active Certified Pharmacy Technician (CPhT) certification by the start date.
• A minimum of four years of customer service or telephone support experience .
• Excellent problem-solving and analytical skills to address customer concerns.
• Strong verbal and written communication skills for effective interaction.
• Familiarity with help desk software, fax machines, and telephone systems.
• The ability to work independently while managing multiple priorities in a remote environment.

What you should expect in this role

In this role, you can expect:

• A fully remote work environment that requires a professional workspace free from background noise.
• Potential shift work based on business needs.
• Opportunities to collaborate with a dynamic and supportive team.
• A fast-paced, customer-focused role where you can make a meaningful impact.
• Ongoing support to grow your skills and thrive in your position.
• The chance to contribute to exceptional service delivery and operational success.

#LI-REMOTE

#LIT-JT1

#LT-CM1

The pay range for this position is $33,500.00 - $47,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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