Job Description

Location: Maitland, FL

Company: Rebecca Rose Fine Portraits

Job Type: Full-time / On-Site

Schedule:  Flexible

About Us:

Rebecca Rose Fine Portraits is a fine art portrait studio with five locations and growing. We are dedicated to providing an exceptional and memorable experience and fine artwork to represent your individual story. We pride ourselves on our commitment to excellence and our ability to exceed our clients needs.

Position Overview:

We are seeking a motivated and organized Concierge Manager to lead our concierge team. The ideal candidate will have a passion for customer service, strong multitasking abilities, and the capability to implement strategic updates to enhance our operations. This role requires a proactive approach to problem-solving and the ability to research and find solutions across multiple systems and platforms.

Key Responsibilities:

• Team Organization: Maintain system efficiency and daily organization for the Concierge team.
• Strategic Implementation: Implement strategic updates to enhance team performance and client satisfaction.
• Multitasking: Effectively manage multiple tasks simultaneously, prioritizing urgent client needs while ensuring a high standard of service.
• Research & Problem-Solving: Conduct thorough research across various systems and platforms to provide accurate and timely information to clients or the appropriate department.
• Client Relations: Handle all escalated client concerns with professionalism and empathy, ensuring their needs are addressed promptly. Find and provide solutions that meet company and client needs for resolution.
• Decision Making: Make informed decisions that prioritize the client experience, guiding the team to support these goals effectively.
• Team Leadership: Mentor and guide the concierge team, fostering a collaborative environment and promoting continuous improvement. Onboard and train new Concierge team employees.
• Professionalism: Punctuality, preparedness, and a polished demeanor are essential.
• Positivity & Enthusiasm: Bring energy and a positive attitude to every interaction.
• Integrity & Accountability:  Be trustworthy, owning your responsibilities and actions, ensuring a consistent level of excellence in all aspects of your role.

Qualifications:

• Proven experience in a concierge or customer service management role.
• Exceptional organizational and multitasking skills.
• Strong research abilities and comfort with various systems and platforms.
• Excellent communication and interpersonal skills.
• Ability to make decisions quickly and effectively under pressure.
• Passion for providing outstanding client experiences.
• On-site position. Must be able to work at the Maitland, FL office.
• Schedule days are flexible, but 40 hours is required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.

How to Apply:

If you are a dedicated professional with a passion for client service and team leadership, we would love to meet you!

To apply for this position, please submit your resume with your application. Additionally, candidates that complete the following assessments receive priority interview opportunities:

Assessment Link:

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