Job Description

Job Details :

Job Title: Desktop Tech Support Analyst

Address: Richmond, VA

Contract Duration: 3 Months (Possibilities of Extensions)

Interview Type: In Person

Complete Description:

As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards. You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services.

• Excellent troubleshooting and customer service skills are required.
• The IT AV/Desktop Support Technician position entails:
• Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
• Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
• Perform video camera, live stream, and audio recordings.
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
• Sets up and operates audio systems for live events and ceremonies and assists video production.
• Conducts site surveys to establish AV/VTC equipment customer requirements.
• Sets up and installs permanently installed conference room displays and video conferencing equipment.
• Perform administrative tasks such as inventory tracking, checklists, forms, etc. Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers.
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
• The job requires some travel and overnight stays.

Required Skills:

• Ability to utilize troubleshooting tools and skills in managing and administering audio visual hardware and software, laptops, and wireless devices.
• Windows 10/11, Microsoft Office, Project, Visio, SharePoint, Gmail, Mac & PC Audio/video editing software High Level of Customer Service
• Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues

#CB, #DICE

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