Job Description

Spanish Bilingual Customer Service Representative

Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference 

Job Overview 

Foundever® is seeking Spanish Bilingual Customer Service Representatives for CPS Energy! Fluency in both languages is essential as you will be assisting both Spanish and English-speaking customers. Your responsibilities will include addressing inquiries, troubleshooting issues, and sharing product information to ensure satisfaction. You’ll document interactions, escalate unresolved matters, and embody the CPS brand with empathy. Join us and help make a meaningful impact! 

Why You Should Join Us

• $17/H 
• Enjoy the benefits of working from home. Save time, money and reduce stress
• No equipment? We provide everything you need! 
• Join a supportive community focused on engagement and recognition 
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training   
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
• Employee discounts and referral bonuses 

What We Are Looking For

• Must legally be able to work in the US and reside in Texas 

• Must be at least 18 yrs of age 

• Highschool diploma or equivalent

• The flexibility to work various shifts, including nights, evenings and weekends 

• Must pass a background check and drug-screen 

Key Skills

• Strong verbal and written communication skills in both Spanish and English

• Ability to multitask and navigate between screens efficiently while assisting customer 

• Strong problem-Solving, Empathy, Adaptability and Reliability 

• Document interactions, escalate issues, and represent the CPS brand with empathy to enhance customer experiences. 

• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals. 

Home Setup Requirements

• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 10.0 Mbps upload speed 

• A quiet, distraction-free space is essential 

Military Friendly:

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse-Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at and connect with us on Facebook , LinkedIn and Twitter .

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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